Privacy Policy — How pk465 Handles Your Personal Data

1. Introduction

This Privacy Policy ("Policy") is issued by pk465 ("we", "us", "our" or "the Platform") and applies to all personal data collected from users ("you", "your") who access or use the pk465 platform at https://pk465.cam, including its mobile site, associated features and any communications we exchange with you.

pk465 is an English-language online gaming information and services platform serving users in Pakistan and other permitted jurisdictions. We are committed to handling personal data responsibly, transparently and in accordance with the data protection principles applicable in the operator's license jurisdiction.

This Policy explains what personal data we collect, why we collect it, how we use and protect it, with whom we share it, how long we keep it, and what rights you have over your own information. Please read this Policy carefully before registering an account or submitting any personal data to us.

2. Definitions

The following definitions apply throughout this Privacy Policy:

3. Data Controller

The Data Controller responsible for the personal data collected through pk465 is the operator entity that holds the applicable gaming license under which the Platform operates. The specific legal entity name, registered address and license details are available upon request by contacting our support team using the details provided in Section 16 of this Policy.

Where third-party service providers process your personal data on our behalf — for example, payment processing companies, KYC verification providers and analytics platforms — they do so as Data Processors acting under written contractual instructions from pk465. They may not use your data for their own independent purposes.

4. Personal Data We Collect

pk465 collects personal data through several channels depending on how you interact with the Platform. The categories of data we collect are detailed below:

4.1 Registration Data

When you create an account, we collect: full legal name, date of birth, residential address (including city — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), email address, mobile number and your chosen username and password (stored in hashed form).

4.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and responsible gambling requirements, we collect copies of government-issued identity documents such as your CNIC, passport or driving licence, together with supporting proof of address documentation where required.

4.3 Financial Data

We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as masked account numbers or wallet IDs associated with familiar Pakistani payment methods — including those commonly referenced as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) and cryptocurrency wallet addresses where applicable. These payment provider names are cited as familiar local references only and do not indicate any commercial endorsement relationship with pk465.

4.4 Gameplay & Betting Data

We record details of your gaming and betting activity on the Platform, including game selections, stake amounts, outcomes, bonus usage and session data. This data is used for account management, dispute resolution, responsible gambling monitoring and regulatory compliance.

4.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including IP address, device type, operating system and browser version, referring URL, pages visited, time and duration of visits, and crash or error logs. This data is collected to ensure Platform security, prevent fraud and improve user experience.

4.6 Communications Data

If you contact our support team via Live Chat, email or the Help Center, we retain records of those communications for quality assurance, dispute resolution and training purposes.

5. How We Use Your Personal Data

pk465 processes your personal data for the following specific, documented purposes:

6. Legal Basis for Processing

pk465 processes your personal data only where a valid legal basis exists. The primary legal bases we rely upon are:

• Contractual Necessity: Processing required to deliver the services you have contracted for when creating an account — including account management, transaction processing and game delivery.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering regulations, KYC requirements, responsible gambling obligations and tax reporting duties.
• Legitimate Interests: Processing necessary for our legitimate business interests — including fraud prevention, Platform security, service improvement and internal analytics — provided those interests are not overridden by your privacy rights.
• Consent: Processing for purposes not covered above — such as direct marketing communications — will only occur where you have given explicit, freely withdrawable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Third Parties

7.1 We Do Not Sell Your Data. pk465 does not sell, rent, barter or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. This is an absolute commitment.

7.2 Service Providers. We share personal data with carefully selected third-party service providers who process it on our behalf and under our written instruction. These include: KYC and identity verification providers; payment processing companies; fraud detection and cybersecurity services; customer support platform providers; and cloud infrastructure and hosting services. All such providers are contractually bound to process your data only for the purposes we specify and to maintain appropriate security standards.

7.3 Regulatory Authorities. We may disclose personal data to relevant regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, a court order, or a binding regulatory demand. Where legally permissible, we will notify you of such disclosure.

7.4 Business Transfers. In the event of a merger, acquisition, restructuring or sale of all or part of pk465's business, your personal data may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy. We will provide reasonable notice before any such transfer takes place.

7.5 Payment References. When you make deposits or withdrawals using payment methods common in Pakistan — such as those associated with Easypaisa, JazzCash, Raast, or bank accounts held at HBL, UBL, Meezan Bank or Bank Alfalah — your transaction data is shared with the relevant payment processor to the extent necessary to complete the transaction. These providers operate under their own privacy policies and are referenced here as familiar local payment options only, without implying any endorsement of gambling by those institutions.

8. Data Retention

pk465 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Active account data: Retained for the lifetime of your account plus a minimum of five years following account closure, to meet AML and regulatory obligations.
• KYC documents: Retained for a minimum of five years from the date of submission or the date of the last transaction, whichever is later, as required by applicable anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five years from the transaction date.
• Customer support communications: Retained for up to three years from the date of the interaction.
• Technical / log data: Retained for up to twelve months for security and fraud investigation purposes, then deleted or anonymised.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever comes first.

When personal data is no longer required, it is securely deleted, anonymised or pseudonymised so that it can no longer reasonably identify you.

9. Your Data Protection Rights

Depending on the data protection laws applicable in the operator's license jurisdiction, you may hold some or all of the following rights in relation to your personal data held by pk465:

10. Cookies & Tracking Technologies

pk465 uses cookies and similar tracking technologies (including local storage and session tokens) to operate, secure and improve the Platform. Cookies are small text files placed on your device. They do not contain executable code and cannot access other data on your device.

You may manage or disable non-essential cookies at any time through the Platform's cookie preference centre or your browser settings. Please note that disabling certain cookies may impair Platform functionality. For detailed browser-level cookie management guidance, consult your browser's help documentation.

11. International Data Transfers

11.1 pk465 operates with infrastructure and service providers located in multiple countries. As a result, your personal data may be transferred to, stored in or processed in countries outside your own jurisdiction, including countries that may not provide the same level of data protection as your home country.

11.2 Where personal data is transferred outside the jurisdiction in which it was collected, pk465 implements appropriate safeguards to protect that data, including: standard contractual clauses with the receiving entity; data processing agreements imposing equivalent data protection obligations; and transfer only to jurisdictions that provide an adequate level of protection.

11.3 For Pakistani users, please note that there is no bilateral data protection adequacy agreement between Pakistan and the operator's license jurisdiction. By using the Platform and accepting this Policy, you acknowledge that international transfers will occur as described and that pk465 takes reasonable steps to protect your data during those transfers.

12. Children's Privacy

The pk465 Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect, process or retain personal data from individuals below this age threshold.

If we become aware that we have inadvertently collected personal data from a minor, we will promptly delete that data, close the associated account and — where required by applicable law — notify the relevant regulatory authority. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 16.

13. Security Measures

pk465 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plain text);
• Encryption at rest for sensitive personal data including KYC documents and financial records;
• Access controls ensuring that only authorised personnel can access personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of Platform infrastructure;
• Fraud detection and anomaly monitoring systems operating in real time;
• Staff training on data protection obligations and security awareness.

While we take these obligations seriously, no security system is completely infallible. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable legal timeframes.

14. Third-Party Links & Services

The pk465 Platform may reference or display content associated with third-party services — including payment processors and game providers. Where you interact with any such third-party service, that party's own privacy policy will govern how they handle your personal data. pk465 is not responsible for the privacy practices of third parties and recommends that you review their policies independently before submitting personal data to them.

15. Updates to This Privacy Policy

pk465 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform functionality. The most current version will always be available at https://pk465.cam/privacy-policy, with an updated "Last Updated" date at the top.

Where changes are material — that is, where they significantly affect how we use your data or the rights available to you — we will provide reasonable advance notice by email to your registered address or via a prominent notice on the Platform. For non-material updates, your continued use of the Platform following publication constitutes acceptance of the revised Policy.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how your personal data has been handled, please contact us using the details below:

Please do not send copies of identity documents, full CNIC numbers, full payment card details or account passwords via email. Our team will guide you through a secure channel for submitting sensitive documentation where required.

If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the supervisory authority in the operator's license jurisdiction. Details of the relevant authority will be provided in our response to your complaint.